Looking for Home Care Assistance? You’re in the right place! We’ve changed our name to TheKey. Learn More

Looking for Home Care Assistance? You’re in the right place! We’ve changed our name to TheKey. Learn More

Why change our name to TheKey?
Learn more about our new mission, our collective passion for caring for older adults and their families—and our vision to change how the world lives and ages at home.
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We’re changing how people live and age at home.

By 2050, the number of people in the U.S. age 65 and over will swell to almost 90 million, about twice the current population. We’re ready to help.

TheKey, formerly Home Care Assistance, is passionate about helping older adults live well in their own homes as they age, improving the quality of life for our clients—and those who love them.
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OUR EXPERIENCE
The best home care combines expertise and heart.
For 20 years, TheKey, formerly Home Care Assistance, has delivered quality in-home care, supporting older adults with a wide range of needs and age-related conditions. We’ve provided over a million hours of care to families just like yours. Today, we’re the country’s leading provider of premium in-home care, offering an even broader range of care services.
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Whole Care for the Whole Person
On the Japanese island of Okinawa, people routinely live to be over 100 years old. Why? How are these vibrantly healthy, independent older people thriving? What’s the secret to their enduring health, wellness, and quality of life?

The answers form the foundation of the Balanced Care Method™, our proprietary approach to care.
Balanced Care Method
A Science-Based, Holistic System for Aging Well
The Balanced Care Method™ is a 360-degree approach that does more than support daily tasks—it emphasizes what brings meaning to a client’s life and provides whole care for the whole person.

Every Care Plan we design reflects this holistic approach. And our expertly trained caregivers understand the importance of supporting each client's passions, activities, and lifestyle, in addition to their daily care.

Backed by a Care Team of specialists, the Balanced Care Method helps our clients live longer, healthier, and happier in the home they love.
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What our clients and their loved ones say about our exceptional care experience.
  • Compassionate, Dedicated, and Hardworking
    The 24-hour care that your agency provided for our mom was unparalleled. She had three caregivers, each as compassionate, dedicated, and hardworking as the next. Each caregiver worked eight-hour shifts, which enabled them to stay focused and well-rested, and in turn, provide the best care possible.

    A client’s daughter
  • Loving, Professional, and Honest
    “We were absolutely thrilled with your agency and caregivers. They provided care to my father who had advanced stage Lewy Body Dementia. The caregivers who provided care for my father were loving, professional, honest, skilled, patient, and kind. I worked as a medical social worker in Geriatrics for years and never came across an agency as good as yours.”

    Ann W.
    Herndon, VA
  • High-Quality Services
    "Your agency has provided quality home care to several of my clients over the years. As a geriatric care manager, I appreciate high-quality services and appropriate follow up to me as the care manager. I would recommend them time and again."

    A client’s son
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Care Team
Behind every TheKey caregiver is a dedicated Care Team providing guidance and support 24/7. Overseen by a Client Care Manager, your team will include specialists who handle everything from scheduling care visits to designing and updating your Care Plan.

Working collaboratively and drawing on our experience, we’re able to anticipate changes in care needs, prevent avoidable issues, and enhance the overall care experience for clients and their loved ones.
Caregivers
And our standards are high. We typically hire only one caregiver out of every 25 applicants because we’re looking for the right skills and a true passion for caring. And since safety and reliability are our top priorities, all of our caregivers are employees—thoroughly vetted, background checked, trained, and managed by our team.
Leadership
Led by Lily Sarafan, Executive Chair and Co-Founder, and Tad Smith, CEO, our team reflects a wide range of industry experience in home care, senior care, and healthcare along with deep expertise in technology, operations, transformation, and customer experience. Together, we share a common passion and mission. We’re reimagining and elevating long-term aging at home—driving innovation in our industry to help more older adults get the services and tools they need to age well, where and how they want.
Some of the most respected professionals in your community work with TheKey (formerly Home Care Assistance), including geriatric care managers, fiduciaries, wealth advisors, estate planners, hospitals, skilled nursing facilities, and senior living communities. Why? Because they value our expertise and trust our caregivers and Care Teams to deliver exceptional service to their clients, residents, or patients.

Our extensive network means we can connect clients to other trusted local services outside our scope if needed. And we understand how to collaborate with other professionals, integrating our services to provide a cohesive, seamless care experience.
We’re pleased to be included in media coverage as a leader and innovator in home care. That means we’re driving meaningful change in our industry and successfully helping our clients live happier, fuller lives in the homes they love.

We’re also proud of our awards and affiliations with leading industry experts and national organizations. The respect of our peers proves that our approach and people are as exceptional as we think they are.
CAREERS
And build a career with the nation’s leading provider of premium in-home care.
We’re opening new possibilities for long-term aging at home.

We’re always looking for dynamic people who truly care to join our corporate staff and our regional Care Teams. If you share our passion for helping older adults age joyfully in the home they love—and want to drive change in our industry, let’s talk!

See corporate and field office openings.
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