Looking for Home Care Assistance? You’re in the right place! We’ve changed our name to TheKey. Learn More

Looking for Home Care Assistance? You’re in the right place! We’ve changed our name to TheKey. Learn More

Cookie Policy

This Cookie Policy (“Policy”) outlines the general policy, practices, and types of cookies that TheKey, LLC and its affiliated entities (collectively, “TheKey,” “we,” “us,” or “our”) may use to improve our Services and your experience when visiting our Sites. For the purposes of this Policy, capitalized terms used but not defined in this Policy have the meanings given in our Privacy Policy.

Our Sites and Services use cookies and other similar technologies (collectively in this Policy, "cookies"), in order to provide a better service to you, to help keep your account safe, and to generally improve our Sites and Services. Cookies perform essential functions such as ensuring a webpage loads correctly and securely. They also help us provide you with a consistent and efficient experience. For example, we may use cookies to remember which language you prefer, to remember that you are a repeat visitor so we can direct you to the appropriate part of our Sites, or to present you with services that are matched to your preferences.

Cookies are small pieces of text used to store information on web browsers. They are used by many websites to store and receive identifiers and other information on devices such as a handheld phone or computer. You can learn more about cookies and their functions generally by visiting an information website such as allaboutcookies.org.

We also may include tracking pixels, or pixel tags, which are small graphic images in our marketing communications to determine engagement. These cookies may be set by us or by third-parties with whom we have partnered to assist in our marketing efforts.

Most web browsers are set to accept cookies by default, however, you may be able to delete cookies yourself through your browser’s cookie manager. To do so, please follow the instructions provided by your web browser. Please note that disabling cookies will reset your session, disable auto-login, and may adversely affect the availability and functionality of our Sites and the services we can provide to you.
Types of cookies.
There are generally four categories of cookies: “Strictly Necessary,” “Analytics,” “Functionality,” and “Targeting.” We routinely use all four categories of cookies on the Service. You can find out more about each cookie category, and the cookies used on our Sites, below.
1. Strictly Necessary Cookies.
These cookies are essential, as they enable you to move around the Services and use its features, such as accessing logged in or secure areas. Because these cookies are essential, they cannot be disabled.

2. Analytics Cookies.
These cookies collect information about how you have used the Services, for example, information related to the unique username you have provided, so that less strain is placed on our backend infrastructure. These cookies may also be used to allow us to know that you have logged in so that we can serve you fresher content than a user who has never logged in. We also use cookies to track aggregate Services usage in an anonymized fashion and experiment with new features and changes on the Services. The information collected is used to improve how the Services work.

3. Functionality Cookies.
These cookies allow us to remember how you’re logged in, whether you chose to no longer see advertisements, when you logged in or out, and the state or history of Services tools you’ve used. These cookies also allow us to tailor the Services to provide enhanced features and content for you and to remember how you’ve customized the Services in other ways.

4. Targeting Cookies.
Us, our advertising partners or other third-party partners may use these types of cookies to deliver advertising that is relevant to your interests. These cookies can remember that your device has visited a site or service, and may also be able to track your device’s browsing activity on other sites or services other than ours. This information may be shared with organizations outside of ours, such as advertisers and/or advertising networks to deliver the advertising, and to help measure the effectiveness of an advertising campaign, or other business partners for the purpose of providing aggregate Service usage statistics and aggregate Service testing.

Cookies we set.
When you utilize the Site and the Services, we may set the following cookies on your browser:

CookieDomainTypeDurationDescription
CRAFT_CSRF_TOKENthekey.comNecessarysessionThis cookie is used for website security and cross-site forgery prevention.
CraftSessionidthekey.comNecessarysessionThis cookie is used to maintain sessions across web requests.
Pardotpi.pardot.comFunctionalitysessionThis cookie is set when a user logs in as a Pardot user, and indicates an active session.
demdexdemdex.netAnalytics5 months, 27 daysThis cookie is used by Adobe Audience Manager to help identify a unique user across domains.
_hjAbsoluteSessionInProgressthekey.comAnalytics30 minutesThis cookie is set by Hotjar to detect the first pageview session of a user, and is a true/false flag.
_hjFirstSeenthekey.comAnalytics30 minutesThis cookie is set by Hotjar to identify a new user’s first session, and stores a true/false value, indicating whether it was the first time Hotjar saw this user.
eudrfihub.comAnalytics1 year, 24 daysThis cookie is set by RocketFuel and collects anonymous user data to target audiences and deliver personalized ads.
calltrk_session_idthekey.comAnalytics1 yearThis cookie is set by Provider CallRail, and is used for storing an unique identifier for a user browser session.
_gat_UA-503186-1thekey.comAnalytics1 minuteThis cookie is set by Google Analytics and Google Tag Manager to allow website owners to track visitor behavior and measure site performance.
_gidthekey.comAnalytics1 dayThis cookie is installed by Google Analytics and stores information on how visitors use a website, while also creating an analytics report of the website’s performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_gathekey.comAnalytics2 yearsThis cookie is set by Google Analytics and calculates visitor, session and campaign data and also keeps track of site usage for site analytics reporting. It stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gcl_authekey.comAnalytics3 monthsThis cookie is provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
MUIDbing.comTargeting1 year 24 daysBing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
aa-user-idtags.srv.stackadapt.comTargeting1 yearStackAdapt sets this cookie as a random identifier for user identification to display relevant advertisements.
sa-user-id-v2tags.srv.stackadapt.comTargeting1 yearStackAdapt sets this cookie as a random identifier for user identification to display relevant advertisements.
test_cookiedoubleclick.netTargeting15 minutesThis cookie is set by doubleclick.net and is used to determine if the user’s browser supports cookies.
rudrfihub.comTargeting1 year, 24 daysThis cookie is owned by Rocketfuel and registers user data, such as IP address, location, etc., for the purposes of optimizing ad display.
rudsrfihub.comTargetingsessionThis cookie is owned by Rocketfuel and collects anonymous user data to target audiences and deliver personalized ads.
_fbpthekey.comTargeting3 monthsThis cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the Site.
IDEdoubleclick.comTargeting1 year 24 daysGoogle DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile.
uuid2adnxs.comTargeting3 monthsThis cookie is set by AppNexus and records information that helps in differentiating between devices and browsers. This information is used to pick out ads delivered by the platform and assess the ad performance and its attribute payment.
data-rkmedia.netTargeting1 yearThis cookie is set by media.net, and is used for collecting user behavior on multiple websites for serving them with relevant advertisements. This cookie limits the number of times a user is shown the same advertisement.
anjadnxs.comTargeting3 monthsAppNexus sets this cookie that contains data stating whether a cookie ID is synced with partners.
rlas3rlcdn.comTargeting1 yearRLCDN sets this cookie to provide users with relevant advertisements and limit the number of ads displayed.
pxrcrlcdn.comTargeting2 monthsThis cookie is set by pippio to provide users with relevant advertisements and limit the number of ads displayed.
zync-uuidrezync.comTargeting5 months, 26 daysThis cookie is set by Zync by Zeta Global to serve visitors with relevant advertisements.
sd-session-idlive.rezync.comTargeting5 months, 27 daysThis cookie is set by Zync by Zeta Global to collect data on visitor behavior on multiple websites in order to measure the efficiency of ads on the website.
CMIDcasalemedia.comTargeting1 yearCasaleMedia sets this cookie to collect information on user behavior for targeted advertising.
CMPScasalemedia.comTargeting3 monthsThis cookie is set by CasaleMedia for anonymous user tracking based on the user’s website visits, for displaying targeted ads.
dpmdpm.demdex.netTargeting5 months, 27 daysThis cookie assigns a unique ID to each visiting user, allowing third-party advertisers to target these users with relevant ads.
audiencespotxchange.comTargeting1 yearThis cookie is set by SpotExchange as a unique ID that tracks audiences internally. The cookie is used to limit the number of repetitive ads shows to the user.
eudsrfihub.comTargetingsessionThis cookie is set by Rocketfuel for targeted advertising so that users are shown relevant ads.
_kuid_krxd.netTargeting5 months 27 daysThis cookie is set by Krux Digital and registers a unique ID that identifies a returning user’s device for the purposes of targeted advertising.
tuuidbidswitch.netTargeting1 yearThis cookie is set by BidSwitch and stores an unique ID to determine what advertisements users have visited any of the advertiser’s websites. The information is used to determine when and how often users will see a certain banner.
cbidswitch.netTargeting1 yearThis cookie is set by Rubicon Project to control synchronization of user identification and exchange of user data between various ad services.
tuuid_lubidswitch.netTargeting1 yearThis cookie is set by BidSwitch and stores an unique ID to determine what advertisements a user has seen while visiting a website, and to understand when and how often users will see a certain banner.
CMPROcasalemedia.comTracking3 monthsThis cookie is set by CasaleMedia for anonymous user tracking and targeted advertising.
CMRUM3casalemedia.comTracking1 yearThis cookie is set by CasaleMedia for anonymous user tracking and targeted advertising.
bkubluekai.comTracking6 monthsThis cookie is used to build an anonymous user profile with data like the user’s online behavior and interests.
bkpabluekai.comTracking6 monthsThis cookie is set by Bluekai, and is used to store anonymized data about the user’s web usage in an aggregate form to build a profile for targeted advertising.
everest_g_v2everesttech.netTargeting1 yearThis cookie is set to map clicks to other events on the client’s website.
You can adjust your cookie settings and see a complete list of the cookies currently utilized on our service at any time by going to the following page:
Personal Data Opt-Out
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